I have received many emails and DM from you asking how you can give outstanding customer service to your clients. Since the answer depends on your business, instead, I thought I would share two examples of great customer service I received recently to inspire you.
I was in "my" Starbucks a few weeks ago, totally not paying attention or making any eye contact with the baristas because I was twittering on my blackberry. By the time I got to the counter, they said: here you go Staci!
I looked up and was amazed to see they had my drinks and pastry ready. That grabbed my attention and blew me away. I was wowed and surprised. Not only did they remember my name, they remember my order, recognized me in line, and started my order well before I was at the counter.
Later that week, I was on the phone with my son's eye doctor. He is (almost) five and constantly bending, breaking or losing his glasses. We generally have two pairs, but on this day, both were broken and at the doctor's office for repair.
The office called and told me the glasses were ready, but I was in court. They then offered to overnight them to me so my son could have them the next day -- at no charge! And, they had to go down the street to FedEx them. Needless to say, I was floored, extremely grateful at their generosity and will be a client forever.
As you can see above, it is small things that mean so much to busy clients. A simple act of kindness, which only takes you a few minutes, will make all the difference to your brand in the long run.
Have you or your team WOWed anyone lately? Try it today and I gaurentee you will see results.
photo credit: Starbucks.com
Ps -- special "thank yous" go to Danny, Angie, Bryan and Judy -- Maggie, you have a great team!! Also to Shirley and Michelle at Dr. Rishko's office!!!